Terms and Conditions of Service

1. Introduction and Agreement

1.1 These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and Eagle Eye Technology Ltd ("the Company", "we", "us", or "our"), governing your access to and use of our artificial-intelligence-based digital platform, website, applications, integrations, and related services (collectively, "the Service").

1.2 By creating an account, accessing, or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and by all other policies referenced herein, including our Privacy Policy. The Service uses cookies and similar technologies; details of how we use these technologies are set out in our Privacy Policy.

1.3 If you do not agree with these Terms, you must not use or access the Service.

1.4 The Company reserves the right to modify, suspend, or discontinue any aspect of the Service at any time. Where practicable, material changes to these Terms will be communicated in advance. We will notify you of material changes by updating the date at the top of this page and, where appropriate, by email or an in-service notification. Continued use of the Service after any modification constitutes acceptance of the revised Terms.

2. Company Information

2.1 The Service is operated by:

Eagle Eye Technology Ltd
Registered Address: Austen House Units A-J, Station View, Guildford, Surrey, England, GU1 4AR
Company Registration Number: 04459434
Email: support@eagleeyetechnology.com
Website: www.eagleeyetechnology.com

2.2 The Company is registered in England and Wales and operates internationally, subject to compliance with applicable laws in each territory.

3. Definitions

For the purposes of these Terms:

3.1 "AI Agent" means an automated digital process within the Service capable of performing tasks, analysing information, generating responses, or executing actions based on user input and contextual data.

3.2 "Connector" means a modular integration that links the Service to third-party platforms, systems, or data sources, enabling data exchange and automated functionality.

3.3 "User Content" means any data, text, instruction, message, file, or other material that is input, uploaded, transmitted, or otherwise submitted by a User to the Service.

3.4 "Subscription" means a paid or free-tier access plan to the Service, defining the scope of features, usage limits, and associated rights and restrictions applicable to the User.

3.5 "Third-Party Provider" means any external service, supplier, or vendor engaged by the Company to support Service functionality, including but not limited to hosting providers, payment processors, analytics platforms, or connector integrations.

3.6 "Applicable Law" means all relevant statutes, regulations, statutory instruments, and common law principles of England and Wales, together with (where applicable) the mandatory legal protections of the User's own jurisdiction.

4. Scope of the Service

4.1 The Service provides digital assistance capabilities through AI Agents, enabling Users to perform a range of automated and conversational functions, including task automation, information processing, and interaction with third-party services through authorised integrations. The Service provides digital assistance and automated support capabilities, which may include processing user-submitted information, generating outputs, and interacting with authorised third-party services.

4.2 The Service may include optional integrations ("Connectors") allowing connection to third-party platforms. Certain Connectors may be pre-enabled for general functionality (such as time, date, or publicly available information), whilst others require explicit authorisation by the User prior to activation.

4.3 The Service is modular and continuously evolving. The Company may, at its discretion, add, modify, or remove features, including AI capabilities and Connectors, provided that such changes do not materially diminish the core functionality available under the User's Subscription tier.

4.4 The Company makes no representation that all features or Connectors will be available in every jurisdiction. Some functions may be subject to regional restrictions, regulatory conditions, or local data-handling requirements.

5. Eligibility and Account Registration

5.1 To use the Service, you must be:
(a) at least sixteen (16) years of age; and
(b) legally capable of entering into binding contracts under Applicable Law.

5.2 By registering, you confirm that the information provided is accurate, complete, and current. You agree to update your details promptly if they change.

5.3 You are responsible for maintaining the confidentiality of your login credentials and for all activity occurring under your account. You must take reasonable steps to prevent unauthorised access.

5.4 If you believe your account credentials have been compromised or that unauthorised access has occurred, you must notify the Company immediately at privacy@heyvita.ai.

5.5 The Company reserves the right to suspend or terminate any account that it reasonably suspects has been used in violation of these Terms or Applicable Law.

6. Acceptable Use

6.1 Users shall use the Service only for lawful purposes and in accordance with these Terms.

6.2 You agree not to:
(a) Use the Service in any manner that breaches Applicable Law or infringes the rights of others;
(b) Submit content that is defamatory, obscene, discriminatory, harassing, threatening, or otherwise objectionable;
(c) Use the Service to impersonate another person, entity, or misrepresent your affiliation;
(d) Interfere with, damage, or disrupt the Service, its infrastructure, or its security systems;
(e) Reverse-engineer, decompile, or otherwise attempt to derive source code, underlying algorithms, or proprietary methodologies;
(f) Circumvent, disable, or otherwise interfere with usage limits, access controls, or security features;
(g) Use AI Agents to create, distribute, or facilitate the dissemination of unlawful, harmful, misleading, or fraudulent information;
(h) Attempt to exploit, probe, or test the Service's functionality for unauthorised, competitive, or malicious purposes; or
(i) Resell, sublicense, or commercially exploit the Service or any component thereof without the Company's prior written consent.

6.3 The Company may monitor usage patterns to ensure compliance and may suspend, restrict, or terminate accounts found to be in violation of these provisions.

7. User Content and Responsibilities

7.1 You retain ownership of all User Content submitted through the Service. By submitting User Content, you grant the Company a worldwide, non-exclusive, royalty-free licence to use, store, process, transmit, and display such content solely as necessary to operate, maintain, and improve the Service.

7.2 You represent and warrant that:
(a) You have all necessary rights, licences, and permissions to submit and use the User Content;
(b) The User Content does not infringe any intellectual property rights, privacy rights, contractual obligations, or other legal rights of third parties; and
(c) Your use of the Service and submission of User Content complies with all Applicable Law.

7.3 The Company is not responsible for reviewing, approving, or moderating User Content in advance, except as required by law or as necessary to enforce these Terms.

7.4 AI Agents may process your inputs, instructions, queries, and other User Content in order to perform requested actions, generate responses, or provide recommendations. Such processing may include the analysis of natural language, contextual interpretation, and the use of associated metadata.

7.5 You acknowledge that whilst the Service incorporates advanced AI systems, AI-generated outputs are not guaranteed to be factually correct, complete, accurate, or suitable for any particular purpose. You remain solely responsible for verifying any information, recommendation, or decision generated by the Service before relying upon or acting upon it.

7.6 The Service is not a substitute for independent professional advice, including but not limited to legal, medical, financial, tax, or technical advice. Users should seek appropriate professional guidance where necessary.

7.7 The Company disclaims all liability for decisions, actions, or outcomes arising from reliance on AI-generated outputs, except where such liability cannot be excluded or limited by Applicable Law.

8. Data Handling and Privacy

8.1 The Company processes personal data in accordance with its Privacy Policy, which forms part of these Terms.

8.2 By using the Service, you acknowledge that your personal data and User Content will be processed in accordance with that Policy, including the storage of interaction history for contextual continuity and the use of anonymised analytics for service improvement and operational purposes.

8.3 The Company does not use User Content or personal data for the purpose of training or fine-tuning its AI models. User Content is processed solely to deliver the Service and is not repurposed for model development.

8.4 The Company may share limited personal data with Third-Party Providers (such as payment processors, hosting providers, and analytics services) strictly as necessary to deliver the Service. All such sharing is governed by legally binding data-processing agreements that ensure adequate data protection.

8.5 Users are responsible for ensuring that any data they input via Connectors complies with the data-protection requirements of their jurisdiction and with any third-party terms of service applicable to those Connectors.

8.6 Users have rights under UK GDPR, including rights of access, rectification, erasure, restriction of processing, data portability, and objection. Full details of these rights and how to exercise them are set out in the Privacy Policy.

9. Subscriptions, Fees, and Payments

9.1 The Service may be offered in various tiers, including free, ad-supported, or paid Subscription models. Details of each tier, including features, pricing, usage limits, and billing cycles, will be published on the Company's website or within the Service interface.

9.2 By subscribing to a paid tier, you agree to pay all applicable fees in accordance with the Subscription plan selected and the payment schedule presented at the time of purchase.

9.3 Payments are processed by authorised third-party payment processors, such as Stripe, acting on behalf of the Company. By making a payment, you agree to the terms of service of the relevant payment processor.

9.4 The Company does not store full payment card details. All payment transactions are encrypted and processed in accordance with the Payment Card Industry Data Security Standard (PCI DSS).

9.5 Subscriptions renew automatically at the end of each billing period unless cancelled in accordance with Clause 9.8. You will be notified in advance of each renewal where reasonably practicable.

9.6 You authorise the Company (or its designated payment processor) to charge your chosen payment method on a recurring basis for the duration of your Subscription.

9.7 Prices are subject to change. The Company will provide at least thirty (30) days' prior notice of any price increase. If you do not agree to a price change, you must cancel your Subscription before the new rates take effect. Continued use of the Service after the effective date constitutes acceptance of the revised pricing.

9.8 You may cancel your Subscription at any time through your account settings or by contacting support@eagleeyetechnology.com. Cancellation takes effect at the end of the current billing cycle, and you will retain access to paid features until that time.

9.9 Refunds will be provided in accordance with consumer protection legislation and at the Company's discretion, taking into account the digital nature of the Service and any partial use. Refund requests should be directed to support@eagleeyetechnology.com.

10. Fair Use and Usage Limits

10.1 The Company operates a Fair Use Policy to ensure equitable access to the Service for all Users and to prevent abuse of system resources.

10.2 Users must not engage in patterns of use that place an unreasonable or disproportionate load on the Service, or behaviour inconsistent with normal consumer use. This includes, without limitation:
(a) excessive usage, meaning usage patterns that place an unreasonable or disproportionate burden on the Service having regard to normal consumer behaviour;
(b) Exploiting unlimited features in a manner that disrupts Service availability or performance for other Users; or
(c) Circumventing technical restrictions, quotas, rate limits, or Subscription tiers through technical means.

10.3 The Company may, at its sole discretion, impose temporary or permanent usage limits, throttle access, or require an upgrade to a higher-tier Subscription to maintain system integrity and ensure fair access for all Users.

10.4 Where fair-use thresholds are significantly exceeded, the Company reserves the right to suspend access pending investigation or to terminate the account if misuse is confirmed.

11. Service Availability and Maintenance

11.1 The Company aims to provide continuous and reliable access to the Service but does not guarantee that it will be available, uninterrupted, or error-free at all times.

11.2 Scheduled maintenance, software updates, system upgrades, and security patches may result in temporary downtime. The Company will endeavour to provide advance notice of planned interruptions where reasonably practicable.

11.3 The Company shall not be liable for delays, interruptions, or failures caused by circumstances beyond its reasonable control, including force majeure events, telecommunications failures, cyber-attacks, power outages, or service disruptions affecting Third-Party Providers.

11.4 The Company reserves the right to modify, suspend, or discontinue the Service or any feature thereof where such action is necessary for operational, legal, regulatory, or security reasons. Where practicable, affected Users will be notified in advance.

12. AI Outputs, Limitations, and Disclaimers

12.1 The Service employs artificial intelligence technologies to generate outputs, responses, recommendations, summaries, or to perform automated actions ("AI Outputs").

12.2 Whilst the Company strives for accuracy and reliability, Users acknowledge and accept that:
(a) AI Outputs are generated algorithmically and probabilistically, and may contain inaccuracies, omissions, misinterpretations, or contextual errors;
(b) The Service does not constitute professional advice of any kind, including legal, medical, financial, tax, or technical advice; and
(c) You are solely responsible for independently verifying the accuracy, relevance, and appropriateness of AI Outputs before relying upon or acting upon them.

12.3 Users should seek independent professional advice where appropriate, particularly in relation to matters involving legal rights, medical decisions, financial commitments, or other significant consequences.

12.4 The Company disclaims all liability for:
(a) Loss, damage, or harm arising from reliance on AI Outputs;
(b) Decisions, purchases, transactions, or actions taken as a result of AI recommendations or automated functions;
(c) Any indirect, consequential, or incidental losses arising from automated transactions or Connector-facilitated actions.

12.5 Where the Service performs an automated action (such as adding items to a basket, scheduling an appointment, or placing an order via a Connector), such actions are executed based on the User's explicit instructions or configuration. Users remain responsible for reviewing, confirming, and validating any transaction or commitment before final completion.

12.6 The Company continuously monitors, evaluates, and refines its AI systems to minimise errors, reduce bias, and improve reliability. However, the Company does not warrant the absolute accuracy, completeness, or factual correctness of AI-generated information.

12.7 You acknowledge that AI systems operate through probabilistic reasoning, pattern recognition, and natural language interpretation, which may inherently lead to ambiguous, incomplete, or contextually misaligned responses.

12.8 Nothing in these Terms shall limit or exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under Applicable Law.

13. Intellectual Property Rights

13.1 All intellectual property rights in the Service, including but not limited to software, algorithms, databases, user interfaces, designs, graphics, trademarks, trade names, branding, and associated documentation, are owned by or licensed to Eagle Eye Technology Ltd.

13.2 The Company grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and use the Service for your personal or internal business purposes, strictly in accordance with these Terms.

13.3 Except where expressly permitted by law, you must not:
(a) Copy, reproduce, modify, distribute, sell, lease, or otherwise commercially exploit any part of the Service or its content;
(b) Create derivative works, adaptations, or competing services based on the Service;
(c) Remove, obscure, alter, or tamper with any copyright, trademark, patent notice, or other proprietary marking; or
(d) Access or use the Service, including AI Outputs, for the purpose of developing, building, training, or benchmarking competing AI models or systems.

13.4 Any feedback, suggestions, ideas, or improvements you provide regarding the Service may be used by the Company without restriction, compensation, or obligation. You hereby waive any intellectual property claims or moral rights over such contributions.

13.5 The Service may incorporate open-source software components, which remain subject to their respective licence terms. A list of such components and their licences may be made available upon request.

14. Third-Party Services and Connectors

14.1 The Service may include links to, or integrations with, third-party services and platforms ("Connectors"). Each third-party service is governed by its own terms of service, privacy policy, and acceptable use policy, which the User must review and accept independently.

14.2 The Company does not control, endorse, or assume responsibility for third-party content, functionality, availability, security, or data-handling practices.

14.3 By enabling a Connector, you authorise the Service to exchange information with the relevant third-party platform to the extent necessary for that Connector's functionality. You are responsible for ensuring that such authorisation complies with the third party's terms of service and your own data-protection obligations.

14.4 The Company disclaims all liability for losses, damages, or harm arising from third-party service failures, interruptions, data breaches, misuse of data, or any action or omission by Third-Party Providers.

14.5 Where required by Applicable Law, the Company will implement appropriate technical and organisational safeguards to protect data exchanged via Connectors, including encryption, access controls, and contractual protections with Third-Party Providers.

15. Suspension and Termination

15.1 The Company may suspend or terminate your access to the Service immediately, with or without prior notice, if it reasonably believes that you have:
(a) Breached any material provision of these Terms;
(b) Engaged in unauthorised, unlawful, or fraudulent activity;
(c) Exceeded usage limits or violated the Fair Use Policy in a manner that disrupts the Service;
(d) Caused, attempted to cause, or threatened to cause harm to the Service, its infrastructure, other Users, or the Company's reputation; or
(e) Failed to pay applicable Subscription fees when due. Where reasonably practicable, we will notify you following any suspension or termination and provide the reason for our decision.

15.2 The Company may also suspend, restrict, or limit access for operational, security, or investigative reasons, including suspected fraud, account compromise, or unauthorised access attempts.

15.3 Upon termination, your right to access and use the Service ceases immediately. Any rights, licences, or obligations that have accrued prior to termination shall survive, including those relating to liability, indemnity, intellectual property, confidentiality, and data protection.

15.4 The Company reserves the right to retain transactional records, account information, and other data as necessary for legal, regulatory, tax, or audit compliance following termination. Personal data will be retained and deleted in accordance with the Privacy Policy and Applicable Law.

15.5 Users may terminate their account at any time by submitting a written request to support@eagleeyetechnology.com or by using the account management interface provided within the Service.

15.6 Following termination by the Company, Users will be notified via email to the address associated with their account, where reasonably practicable. In cases involving suspected fraud, security threats, or legal investigations, the Company may delay notification as required by law or to preserve evidence.

16. Limitation of Liability

16.1 To the fullest extent permitted by Applicable Law, the Company excludes all implied warranties, conditions, terms, and representations regarding the Service, whether express, implied, statutory, or otherwise.

16.2 Subject to Clause 16.5, the Company shall not be liable to you for:
(a) Any indirect, consequential, incidental, special, punitive, or exemplary damages;
(b) Loss of profit, revenue, business, goodwill, data, contracts, use of money, or anticipated savings;
(c) Errors, omissions, inaccuracies, or delays in AI-generated content, outputs, or automated actions;
(d) Third-party service interruptions, failures, data breaches, or unavailability beyond the Company's reasonable control; or
(e) Damages or losses resulting from reliance on, or use of, information or recommendations provided by AI Agents.

16.3 Subject to Clause 16.5, the Company's total aggregate liability for any and all claims arising from or related to these Terms or the Service shall not exceed the total fees paid by you to the Company during the twelve (12) months immediately preceding the date on which the claim arose.

16.4 Subject to Clause 16.5, where the Service is provided free of charge or where no fees have been paid in the relevant period, the Company's maximum aggregate liability shall not exceed one hundred pounds sterling (£100). Nothing in these Terms limits or excludes any rights or remedies that cannot be excluded under applicable consumer protection law.

16.5 Nothing in these Terms excludes or limits the Company's liability for:
(a) Death or personal injury caused by the Company's negligence;
(b) Fraud or fraudulent misrepresentation;
(c) Breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession);
(d) Breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
(e) Defective products under the Consumer Protection Act 1987; or
(f) Any other liability which cannot be excluded or limited under Applicable Law.

17. Indemnity

17.1 You agree to indemnify, defend, and hold harmless Eagle Eye Technology Ltd, its directors, officers, employees, agents, affiliates, contractors, and service providers from and against all third-party claims, liabilities, losses, damages, costs, expenses, and legal fees (including reasonable legal fees) arising out of or in connection with:
(a) Your use or misuse of the Service in violation of these Terms;
(b) Your breach of any Applicable Law, regulation, or third-party rights, including intellectual property rights, privacy rights, or contractual obligations;
(c) Any User Content, data, or material you submit, upload, or transmit via the Service; or
(d) Your reliance on, or actions taken based upon, AI-generated outputs or automated functions.

17.2 This indemnity obligation shall survive the termination or expiry of these Terms and remains enforceable to the fullest extent permitted by Applicable Law.

18. Disclaimer of Warranties

18.1 The Service and all AI functionalities, features, and Connectors are provided on an "as is" and "as available" basis, without warranties of any kind.

18.2 The Company does not guarantee that the Service will be error-free, uninterrupted, secure, or free from viruses, bugs, or other harmful components. Whilst reasonable efforts are made to maintain uptime, reliability, and security, no absolute warranty is provided or implied.

18.3 The Company expressly disclaims all warranties and conditions, whether express, implied, statutory, or otherwise, including but not limited to implied warranties or conditions of merchantability, satisfactory quality, fitness for a particular purpose, accuracy, title, quiet enjoyment, and non-infringement.

18.4 Users acknowledge that AI Agents produce probabilistic results based on statistical models, natural language processing, and contextual interpretation. Errors, ambiguities, and misinterpretations may occur. No guarantee is provided regarding the factual accuracy, completeness, timeliness, or contextual relevance of AI-generated responses or recommendations.

18.5 The Company provides no assurance that outputs generated by AI systems will meet any specific expectation, standard, or requirement, whether commercial, academic, operational, or otherwise.

19. Dispute Resolution

19.1 The Company seeks to resolve disputes promptly, fairly, and amicably. If you have a concern or complaint, you should contact legals@heyvita.ai in the first instance, providing full details of the issue.

19.2 The Company will investigate complaints in good faith and will endeavour to respond within a reasonable timeframe, taking into account the nature and complexity of the issue.

19.3 If a dispute cannot be resolved through direct negotiation or correspondence, either party may propose referring the matter to mediation before resorting to formal litigation. Mediation shall take place in England and be conducted under the rules of the Centre for Effective Dispute Resolution (CEDR), or another suitable dispute resolution body as agreed by the parties.

19.4 Nothing in this Clause prevents either party from seeking urgent injunctive or equitable relief in a court of competent jurisdiction where necessary to protect rights or prevent irreparable harm.

20. Governing Law and Jurisdiction

20.1 These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to principles of conflict of laws.

20.2 Subject to Clause 20.3, the courts of England and Wales shall have exclusive jurisdiction to adjudicate any dispute, claim, or matter arising under or in connection with these Terms, including disputes concerning their existence, validity, interpretation, performance, breach, or termination.

20.3 If you are a consumer located outside the United Kingdom, you may also have the benefit of mandatory protections under the consumer protection laws of your own jurisdiction. Where such protections apply, you may have the right to bring proceedings in your home jurisdiction. Nothing in these Terms seeks to exclude or limit such mandatory consumer rights.

21. International Provisions

21.1 Users outside the United Kingdom and European Economic Area acknowledge that their data and interactions may be processed in jurisdictions where the Company or its service providers operate. The Company will ensure that appropriate safeguards are in place for international data transfers, in accordance with Applicable Law.

21.2 The Company shall comply with all applicable international data-protection, consumer protection, and trade regulations to the extent required by Applicable Law.

21.3 In the event of any conflict between these Terms and mandatory local consumer protection or data protection laws, the latter shall prevail to the extent necessary to preserve and protect the User's legal rights.

22. Notices

22.1 All formal notices or legal communications under these Terms shall be made in writing and delivered via:
(a) Email to legals@heyvita.ai; or
(b) Registered post to: Eagle Eye Technology Ltd, Austen House Units A-J, Station View, Guildford, Surrey, England, GU1 4AR.

22.2 Notices sent by email shall be deemed delivered on the date of transmission, provided that no delivery failure notification is received. Notices sent by registered post shall be deemed delivered on the second business day following posting.

22.3 The Company may send operational notices, service updates, and other non-legal communications to Users via email, in-app notifications, or publication on the Service or website.

23. General Provisions

23.1 Entire Agreement — These Terms, together with the Privacy Policy and any other policies expressly referenced herein, constitute the entire agreement between you and the Company regarding the Service and supersede all prior representations, understandings, negotiations, or agreements, whether written or oral.

23.2 Severability — If any provision of these Terms is held to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent.

23.3 Waiver — Failure or delay by either party to enforce any right or provision under these Terms shall not constitute a waiver of that right or provision, nor shall it affect the validity of any other provision. A waiver shall only be effective if made in writing.

23.4 Assignment — You may not assign, transfer, sublicense, or delegate your rights or obligations under these Terms without the Company's prior written consent. The Company may assign or transfer its rights and obligations to affiliates, subsidiaries, successors, or third parties as part of a merger, acquisition, asset sale, or business reorganisation, provided that such assignment does not materially diminish your rights under these Terms.

23.5 Force Majeure — The Company shall not be liable for any delay, interruption, or failure in performance resulting from causes beyond its reasonable control, including but not limited to natural disasters, acts of God, war, terrorism, civil unrest, strikes, labour disputes, pandemics, government action, telecommunications failures, power outages, or cyber-attacks.

23.6 Language and Interpretation — These Terms are drafted in the English language and shall be interpreted in accordance with English law and legal principles. Where translations are provided for convenience, the English version shall prevail in the event of any discrepancy or ambiguity.

23.7 Survival — Clauses relating to intellectual property, limitation of liability, indemnity, confidentiality, dispute resolution, governing law, and any other provisions which by their nature are intended to survive termination shall continue in full force and effect following termination or expiry of these Terms.

23.8 Contact Information —
For legal, contractual, or compliance queries, please contact:
Eagle Eye Technology Ltd
Email: legals@heyvita.ai
Postal Address: Austen House Units A-J, Station View, Guildford, Surrey, England, GU1 4AR
Website: www.eagleeyetechnology.com

Acknowledgement

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety.